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Mostly Asked Questions
Retrieve lost serial number / activation key
Expert PDF 10, 11 and 12 Activation
How to download and install my software ?
After major update to Windows my software reports the licence has been already used.
Backup disc hasn't arrived yet
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Accessing Avanquest membership area
Not all orders appear in my Avanquest membership account
Print an order invoice
Questions about Refunds
The credit card I used to purchased has expired. How will I get my refund?
How can I refund my purchase?
When can I get the refunded money?
InPixio Photo Series
Resulted images created with Photo Cutter loose transparency
Script Error reported when trying to watch tutorials in Photo Clip
This Product use is forbidden by the activation
InPixio Installs in different language than English
Install .pkg file on Apple Mac computer
See all 24 articles
How to install new drivers to your computer?
I have downloaded and installed the most recent version drivers provided by Driver Genius all, but the program still prompted me to update drivers.
I can't download driver update.
Windows has already installed a driver for my hardware, should I need update it?
See all 13 articles
"Serial number in use" error message during installation of PowerDesk.
Fix-It Utilities™ and System Suite™
Editing Startup Commander Settings
StartUp Commander was unable to read configurations for drivers. These areas will not be available.
How to Convert PDF file to DOC file format ?
EXTERNAL EXCEPTION IN MODULE KERNELBASE.DLL
How to uninstall Expert PDF instructions
MS Word document has images and not text to edit.
Expert PDF 10, 11 and 12 on two computers
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Unlock TurboCAD Platinum tools
How to register for new activation code
TurboCAD Pro Subscription
Unhandled exception!!! TurboCAD edition will be terminated now!
See all 10 articles
Turbo View & Convert
Saving and Converting PDFs in Version 2 of Turbo View and Convert
Restoring from a Recovery Disk - Fixing Boot Problems
Correcting Windows Installations - Restoring from a Recovery Disk
Correcting the Master Boot Record - Restoring from a Recovery Disk
PC Speed Maximizer
How to activate AutoSave Essentials ?
How can I exclude items from being removed by tools in System Mechanic?
System Mechanic subscription extension didn't apply automatically.
How to activate System Mechanic
Fix-It Disk Optimiser
Fix-It Disk Optimiser Introduction
How does it work?
Fix-It Registry Optimiser
Registry First Aid
How to register Registry First Aid ?
Registry First Aid and Cortana on Windows 10
How to activate OneSafe Mac Cleaner
How to activate OneSafe Driver Manager software?
How to activate OneSafe PC Cleaner ?
Change OneSafe PC Cleaner interface langauge
DiskCopy and Clean
Stellar Drive Defrag
Stellar Phoenix software series
I have entered the received registration key in the registration window, but the registration key is invalid.
Registering Stellar Phoenix Data Recovery Tool
Activate Stellar Phoenix Photo Recovery Software
Register Stellar Phoenix Windows Data Recovery
Stellar Phoenix Audio Video Converter Supported File Formats
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When I view my website in different browsers, it looks different.
When I view my website in a browser, it does not display correctly.
WebEasy software reports the licence has been already used.
Removing line under text links
Import Website into WebEasy as a new document
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Steganos Password Manager
Error Message "Visual C++ Debug Library"
Photo Explosion Deluxe 5
I’m having problems opening an image on a disc.
I can’t save an edited file as its original file type.
Passport Photo Maker
Error: 'No DLLS were Found in the Waterfall Procedure'
Easy SlideShow Creator
How to activate Refocus software on Windows and MAC computer ?
How to install Refocus on Windows computer ?
How to install Refocus on MAC computer ?
I bought a license. On how many computers can I activate the software?
How to remove people from a photo
How to change space between objects
Noise Buster 9
Have you lost your license key?
I can't download Audials software.
Recording from screen using Audials One or Moviebox
Download from YouTube using Audials One or Moviebox
Recording a video from YouTube
See all 6 articles
How to Import DWG / DXF objects
Distance between Interior walls mismatched by automatic calculations.
Data error (cyclic redundancy check)
Transferring custom materials and objects to another
Register Online TV to unlock all TV channels and livestreams
The recorded file contains no sound
Error on loading: Playable source not found
Greeting Card Factory Deluxe
How do I use the graphics on the bonus disc(s)?
How do I install the bonus fonts?
How do I insert a photo into a project?
How to print only the inner side of card ?
See all 7 articles
Hallmark Card Studio Deluxe
How do I import a picture into the Hallmark project?
Message comes up saying ‘Loading’ and Hallmark software will not progress any further.
How to print borderless design card ?
Learn It Now™ Series
How do I install the Learn It Now Flash Cards App?
error copying "D:/content/byki_vocabulary" to "C:/ProgramData/Learn It Now/Spanish/content/byki_vocabulary"
Learn to use Microsoft® Series
A window appears saying there are "problems connecting to the local server" or "could not find any language pairs on local machine"
I wish to install Power Translator on another computer
LEC Translate menu does not appear in Word (or Excel)
Power Translator 17 runtime error 429 when working with MS Excel 2013
PC Mover 10
Will all my old programs work on my new computer?
Energy Saver Eco
Finding StarOffice Features by Microsoft Office Names
Ability Office V6
Technical support and FAQ for Ability software
How to activate Ability Office version 6.0
IRISCompressor Pro ACTIVATION
Smart Privacy Cleaner
Steps to activate CrazyTalk 7
VHS 2 DVD Converter
There isn't record button on the screen
What does the round button in the middle of the device ?
Pressing on the Red button to start recording doesn't work
Connecting the hardware of VHS to DVD Converter
Video file isn't shown in folder tree
See all 7 articles
Abbyy FineReader Pro on MAC with High Sierra OS
AABBYY PDF Transformer 3 Update
ABBYY dedicated support
In Windows 7 how to install or run a program in Compatibility Mode ?
3D Interior Design HD Pro
Fix-It Disk Optimizer
Classic Phone Tools
Digital Photoshow Deluxe
Comic Studio Deluxe
Stellar Phoenix Data Recovery
Spy Pen help manual in English language
AntiLogger Licence Activation
PDF to Word Converter
Can PDF-to-Word extract text from scanned PDF documents?
Why some parts of PDF document are replaced by strange characters in MS Word output?
ViaCAD Pro v9 Fingerprint Mismatch - Error 209
How to install Power Pack 10 correctly ?
How to install and activate Sharpen Projects Professional software in English language ?
How to install and activate Sharpen Projects Photographer software in English language ?
Register and activate Photo Retoucher
Error 321 - Key doesn't correspond to product!
How to insert .html or .htm file ?
How to register Filmora?
How can I replace one or more pages without editing the whole project all over again?
Smart Driver Updater
Smart Driver Updater - How to report a problem driver ?
How often does Smart Driver Updater check for updates to the driver database?
Why am I getting the error message "driver failed to install"? - message "pending update"
What's the purpose of the 'Power light' located at the bottom right of the ioteo Cam SC200 camera?
Can the ioteo Cam camera be remotely controlled?
Which are the browsers supported by the www.ioteo.com web application?
What is the appropriate temperature range for the ioteo Cam camera?
Can the ioteo Cam camera be used outdoors?
See all 57 articles
Can I use the ioteo Cam camera without a subscription?
What are the additional features provided with an ioteo Cloud subscription?
What are the subscriptions available for an ioteo Cam camera?
How do I subscribe or renew my subscription?
Can I use several ioteo Cam cameras with a single subscription?
See all 7 articles
How do I reset my ioteo account password?
Can I install the ioteo camera in a room other than where the Wi-Fi modem is?
Where can I find the user guide for the ioteo Cam SC200 camera?
Can I change the email address for my ioteo account?
What should I do if I change my Wi-Fi access point or Internet service provider?
See all 7 articles
Issues & Troubleshooting
I can't connect to my ioteo account any more
The 'Speak' function doesn't work
The camera regularly disconnects.
How do I check my Wi-Fi and/or Internet connection?
The validation/reset link for my account doesn't work.
See all 8 articles
Buy, Delivery, Warranty & Repair Service
I am not satisfied with my purchase. Can I return it and be reimbursed? What are the conditions?
What is the length of the guarantee for the ioteo Cam camera?
My ioteo Cam camera seems faulty. What should I do?
What is the delivery timescale?
Help Desk Software