Mostly Asked Questions

Retrieve lost serial number / activation key
I lost my serial number / activation key.  Where can I request this again? If you have lost or misplaced your serial number/ activation key simply c...
Thu, 4 May, 2017 at 11:16 AM
Expert PDF 10 and 11 Activation
Please copy and paste Expert PDF license key you've bought from order's confirmation e-mail to avoid making mistakes when introducing it to the...
Thu, 4 May, 2017 at 1:11 PM
How to download and install my software ?
After completing payment, a download link on the confirmation page displays. An order confirmation will be sent to you via e-mail as well. The order con...
Thu, 4 May, 2017 at 10:37 AM
After major update to Windows my software reports the licence has been already used.
Firstly, close all software and connect the computer to the Internet. Then download the following patch: http://fastcdn.avanquest.com/Patch_Serial_Win10/A...
Wed, 8 Nov, 2017 at 9:05 AM
Backup disc hasn't arrived yet
Backup CDs are burned and dispatched from North America, it takes longer for them to arrive. Please let around 2 (two) weeks after placing the order for...
Wed, 14 Jun, 2017 at 8:14 AM
VHS 2 DVD Converter - I cannot get any sound from my video
On some 64-bit system type Windows machines the sound driver needs to be installed manually. Please follow the instructions below to do this: 1. If you h...
Wed, 17 Aug, 2016 at 10:25 AM
Where do I find the User guide manual file of my software?
All software come with manual file that contains instructions how to use the software.  This file resides in the installation folder of the software. N...
Mon, 22 Aug, 2016 at 11:14 AM
How to download an electronic software ?
In order confirmation e-mail press on the Download link to save the setup file onto your computer. Then this file will begin to download into the defa...
Mon, 21 Nov, 2016 at 12:03 PM
How to transfer my software onto another computer ?
The majority of Avanquest software use single user licence that authorise one computer to install the software and one user to operate with this softwa...
Mon, 22 Aug, 2016 at 12:19 PM
I don't receive answers of my emails to Avanquest customer service and technical support.
To ensure you receive notification emails, please add supportuk@avanquest.com and customeruk@avanquest.com to the Contact List in your email software. T...
Thu, 27 Apr, 2017 at 4:09 PM