Issues & Troubleshooting

I can't connect to my ioteo account any more
If you can't/can no longer connect to your ioteo account, you may have forgotten to validate your account. During the creation of your account you ...
Thu, 12 Jan, 2017 at 2:02 PM
The 'Speak' function doesn't work
You should first check that the VOICE MESSAGES parameter in the camera's parameters menu has been enabled. Speak using the mobile application: 1. Pre...
Mon, 9 Jan, 2017 at 10:11 AM
The camera regularly disconnects.
The two main reasons are as follows: 1 ) Wi-Fi connection problems (connecting the camera to your Wi-Fi access point) 2) The bandwidth of your Internet co...
Mon, 9 Jan, 2017 at 1:49 PM
How do I check my Wi-Fi and/or Internet connection?
To check your connection on an overall level, we recommend you carry out following operations: 1) Download the speedtest.net application to your telepho...
Mon, 9 Jan, 2017 at 1:51 PM
The validation/reset link for my account doesn't work.
There are two reasons why the validation link for your account may not work: 1) You have waited too long before validating your account 2) You have req...
Mon, 9 Jan, 2017 at 10:17 AM
How can I tell if my connection is sufficient for using one or more ioteo Cam cameras?
The upload bandwidth required is as follows: • HD OFF: 350 Kbps (or 0.35 Mbps) • HD ON: 750 Kbps to 1000Kbps (or 0.75 Mbps to 1 Mbps) Your download...
Mon, 9 Jan, 2017 at 10:29 AM
My camera's image is in black-and-white.
Check that the camera is in automatic night vision mode and not ""On"" in the camera parameters, either using the mobile application or ...
Mon, 9 Jan, 2017 at 10:19 AM
Why does the video jump?
If the video jumps, this generally means that your connection is not fast enough to continuously send the video to the ioteo Cloud. The two main reasons...
Mon, 9 Jan, 2017 at 1:53 PM